At The Floor Collection Ltd we are committed to protecting any data that we collect from you. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.
We hold names, address, email and telephone number(s) – details provided by the Customer entirely for the purpose of quoting and carrying out a service.
We will not keep your personal information longer than is necessary; taking into account information needed for future enquiries, applicable legal requirements and limitation periods. Such information will be held in our records for no longer than 7 years and in no circumstances will be used by other businesses.
We will only use your personal information to administer and manage our relationship with you and to comply with applicable laws and regulations.
We may disclose your personal information to third parties in certain circumstances, in particular:
If we are under a duty to disclose or share your personal information to comply with any legal obligation, or to enforce or apply our terms and conditions of trading.
To protect the rights, property, or safety of The Floor Collection Ltd, our staff, our customers, or others.
We comply with data minimisation principles. This means that we collect only a minimal amount of personal data that is necessary for your use of the website. We use your personal data for limited, specified and legitimate purposes explicitly mentioned in this notice. In short, we use it only for the purposes of providing you with access to the website, registering your account, processing your payments, delivering your orders, protecting, maintaining and improving the website, conducting research about our business activities, replying to your enquiries, and pursuing our legitimate business interests. Below, you can find an overview of the types of personal data that we collect, the purposes for which we use it, and the legal bases on which we rely when processing it.
User account. When you register your user account, we collect your name, email address and password. When you update your user account, we collect your address. We use the said information to register and maintain your user account, enable you to order our products, contact you, if necessary, and maintain our business records. The legal bases on which we rely are ‘performing a contract with you’ and ’pursuing our legitimate business interests (i.e., operate, analyse, grow, and administer the website). We will store this data until you delete your user account.
When you make an order for our products, we collect your first and last names, company name, delivery address, billing address, phone number, and email address. We use this information to process your orders, deliver you your orders, and maintain our business records. The legal bases on which we rely are ‘performing a contract with you’ and ’pursuing our legitimate business interests (i.e., administer our business). We will store this data until you delete your user account unless we need to keep our business records for the time period required by law.
When you make a payment for your order, our payment processors will ask for your payment information, such as your credit card details, name card, and billing address. We use such information to process your payments and maintain our business records. The legal bases on which we rely are ‘performing a contract with you’ and ’pursuing our legitimate business interests (i.e., administer our business). We will store this data until the time period for which we have to keep our accountancy records expires.
Email When you contact us by email or by using the contact form available on the website, we collect your name, email address, phone number, and any information that you decide to include in your message. We use such data to respond to your enquiries and provide you with the requested information. The legal bases on which we rely are ‘pursuing our legitimate business interests (i.e., grow and promote our business) and ‘your consent (for optional personal data). We will store this data until you stop communicating with us.
IP address. When you browse the website, our third-party analytics service providers (as explained in below) may collect your IP address for the purpose of analysing the technical aspects of your use of the website. The lawful basis on which we rely when processing such data is ‘pursuing our legitimate business interests (i.e., maintain and analyse our website). We will store this data as long as analytics records are necessary for our business.
We use cookies to support your use of the website and for analytics purposes. For more information on our use of cookies, please refer to the section “Cookies”. The lawful bases on which we rely when processing cookie-related data are ‘pursuing our legitimate business interests (i.e., to support, analyse, and protect the website) and ‘your consent’ (for non-essential cookies).
Keeping in touch with you
From time to time we would also like to keep in touch with you; to provide quotations, details of our services. If you do not want to be contacted in this way, please contact us at sales@floorcollection.co.uk
You have various rights under GDPR regarding the processing of your personal information, including rights to:
Request access to personal information we hold about you and details of our processing of your personal information;
Request us to correct inaccurate personal information;
Request us to delete personal information in certain circumstances;
Object to and/or restrict the processing of your personal information on certain grounds.
You can make a request to us in relation to these rights at any time by contacting us at The Floor Collection Ltd. Any information to which you are entitled will be provided within a reasonable timeframe, subject to the exemptions stipulated in applicable data protection laws.
If you have any queries regarding how we use your personal information, you can contact us at any time via email at sales@floorcollection.co.uk
Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use. When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use non-essential cookies for your visit except to record that you have not consented to their use for any other purpose. If you choose not to use non-essential cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.
We use cookies in the following ways:
To track how you use our website;
To record whether you have seen specific messages we display on our website
to keep you signed in our website;
To record your answers to surveys and questionnaires on our website while you complete them; and
To record the conversation thread during a live chat with our support team
Privacy Policy & GDPR
The Floor Collection Ltd. - Privacy Policy & GDPR